Legal

Privacy Policy

Last updated: May 1, 2026

This Privacy Policy explains how Rentibly ("we", "us", "our") collects, uses, and discloses information when you use the Rentibly Hub platform, the Rentibly mobile inbox PWA, our marketing site, and any related services (collectively, the "Service").

1. Information we collect

We collect information that you provide to us directly, information we receive automatically when you use the Service, and information we receive from third parties such as channel partners and payment processors.

  • Account information. Name, email address, phone number, company name, role, and password (hashed).
  • Operational data. Properties, bookings, contacts (guests, owners, vendors), conversations, tasks, financial records, and configurations you upload to or generate within the Service.
  • Communications data. Email, WhatsApp, SMS, and OTA message content processed through connected channels.
  • Payment data. Last four digits of payment cards, transaction amounts, and metadata. Full card data is held by Stripe.
  • Technical data. IP address, browser, device, timestamps, and usage logs.

2. How we use your information

We use the information to provide and improve the Service, including:

  • Operating the Service, including booking management, communications, payments, and reporting.
  • Authenticating users and securing accounts.
  • Sending operational notifications and supporting your team.
  • Improving the Service through analytics on aggregated, de-identified usage.
  • Complying with legal obligations.

We do not sell your data. We do not sell your guests' data. We do not use the content of your guest conversations to train large language models without your explicit configuration.

3. Data sharing

We share data only with:

  • Service providers who help us operate the platform — including our hosting, database, content delivery, payment processor, messaging provider, and AI providers. Each is contractually bound to handle your data only as instructed.
  • Channel partners (Airbnb, Booking.com, Bayut, Property Finder, etc.) when you connect those channels to your account.
  • Authorities when required by law, and only to the extent strictly necessary.

4. Data residency

By default, data is hosted in the European Union region of our infrastructure providers. Enterprise customers may select alternative regions (US, UAE) as part of their contract.

5. Retention

We retain your account data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations. On request, we provide a complete data export and delete your data within 30 days, subject to legal retention requirements (e.g. tax records).

6. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, and delete your personal data. To exercise these rights, contact us at privacy@rentibly.app.

7. Security

We use industry-standard security measures including encryption in transit (TLS), encryption at rest, JWT-based authentication with MFA support, role-based access control, and audit logging. No system is perfectly secure; we work continuously to improve.

8. Contact

Questions about this policy: privacy@rentibly.app

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