Unified Inbox

Every guest conversation, one inbox

Stop switching between Airbnb extranet, WhatsApp Business, your mailbox, and SMS. Rentibly brings every guest message into one screen — with templates, team assignment, and a ticket system for issues that need following up.

Join the Waitlist All features
hub.rentibly.app / inbox
Sarah Chen
2m
What time can we check in?
James Müller
14m
Hi, is the apartment pet-friendly?
Airbnb
Aisha Khan
1h
Re: invoice for stay #4821
Liam O'Connor
3h
Can I extend by one night?
Pierre Dubois
5h
Confirming arrival for tomorrow
Hi! What time can we check in tomorrow?
Check-in is from 3pm. I'll send you the door code at 2:30pm.
Perfect, thank you
You're welcome. The kitchen is fully stocked and there's a welcome bottle for you.
All your channels

Email, WhatsApp, SMS, OTAs — one screen

Connect every conversation channel you use to talk to guests. The same screen, the same threading, the same team workflow. No more "wait, where did they message us?"

  • Email works with Zoho Mail, Google Workspace, Microsoft 365, and any custom provider.
  • WhatsApp Business with template messages, media, group threads, and rich replies.
  • SMS through global providers for markets where SMS still matters.
  • OTA threads from Airbnb and Booking.com flow into the same inbox once channels are connected.
  • Multiple accounts per channel — multiple WhatsApp numbers, multiple email mailboxes, all unified.
channels
W
WhatsApp +971 50 *** 1234
WhatsApp Business · Connected
Active
@
reservations@yourbrand.com
Email · Zoho Mail
Active
A
Airbnb Host Account
42 properties · threads syncing
Active
S
SMS gateway
Transactional SMS
Configure
For teams

Built for a team workflow, not a solo inbox

Once you cross 20 properties, one person can't handle all the inbound. Rentibly's inbox is designed around teams — assignment, presence, internal notes, and handoffs.

  • Assign conversations to a teammate or a team queue
  • Internal notes on conversations — visible to your team, never to the guest
  • Templates and signatures per teammate, brand, or property
  • Ticketing for guest issues that span multiple threads or channels
  • Read receipts and per-user activity, so handoffs don't drop balls
templates
Pre-arrival
Welcome & check-in instructions
Hi {{guest.first_name}}, looking forward to hosting you at {{property.name}}. Check-in starts at {{property.check_in_time}}...
Day of
Door code & arrival
Your door code is {{booking.door_code}}. Enter it on the keypad...
Departure
Check-out reminder & review
Hi {{guest.first_name}}, hope you enjoyed your stay! Check-out is at {{property.check_out_time}}...
Inquiry
First-touch reply
Thanks for reaching out! For {{quote.nights}} nights at {{property.name}} the rate is...
What's included

Everything you need to communicate at scale

📋

Templates

Reusable, variable-driven messages per stage of the guest journey. Per-team or per-property.

✏️

Signatures

Per-user or per-brand signatures applied automatically to email replies.

👤

Assignment

Assign threads to teammates or queues. Track who's responsible.

📝

Internal notes

Side-channel notes for your team on any conversation. Never visible to guests.

🏷️

Ticket system

Long-running issues with priority, status, owner, and resolution — spanning multiple chats.

📱

Mobile PWA

Installable inbox app for your team's phones, with push notifications.

🔍

Search & filters

Full-text search across every channel. Filter by status, channel, assignee, property.

🔗

Auto-linking

Conversations auto-link to bookings, guests, and properties so context is always there.

✨

AI drafts

The AI assistant proposes replies based on the booking context, your tone, and your templates.

Be among the first

Rentibly is rolling out to new operators in waves. Join the waitlist for early access, founder pricing, and a personal onboarding call.

No spam. We'll only email you about onboarding.

You're on the list — we'll be in touch within 48 hours.