Guest communication
One inbox for every channel, plus the messages that send themselves.
7 videos · 23 minutes
The big picture
Inbox
Every channel in one inbox — WhatsApp, email, website chat, the portals, plus Airbnb, Booking.com and Vrbo — and a live WhatsApp conversation: snippets, quoted replies, reactions, automatic translation, attachments, voice notes, pins, flags and Rentibly AI. Shown live on a real Rentibly workspace.
Step by step
How-to: Communication
5 films · 13 min · Playlist on YouTube
2:40How-to · Part 1
Email setup
Choose who your email comes from, send from your own domain, bring guest replies into the Inbox, and give your team a signature. Shown live on a real Rentibly workspace.
2:40How-to · Part 2
WhatsApp Business and templates
Your WhatsApp numbers and credit, the 24-hour rule, and how to write a template ready for Meta's approval. Shown live on a real Rentibly workspace.
2:38How-to · Part 3
Inbox settings
Response-time targets, the auto-stale cleaner, who gets notified, and what blocking a sender really does. Shown live on a real Rentibly workspace.
2:25How-to · Part 4
Web forms
Build a form for your website that sends owners, guests or leads straight into Rentibly — then embed it anywhere. Shown live on a real Rentibly workspace.
2:09How-to · Part 5
Website chat
Put a chat bubble on your Rentibly website, greet visitors automatically, and answer them from your Inbox. Shown live on a real Rentibly workspace.
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Step-by-step guides
- Reply to a guest from the Inbox
- Assign and handle conversations in the Inbox
- Close finished conversations and update their inquiries
- Manage message templates (email, WhatsApp and channel)
- Set up a notification rule (e.g. email the guest before check-in)
- Check whether a notification was sent (Notification Log)
- Set response-time targets (SLAs) and inbox alerts
- Send an announcement to a group of guests
- Clean spam, marketing and newsletters out of the Inbox
- Review blocked senders and message reports
More topics
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