Rentibly Notifications & Automations — Overview

Hey, and welcome to this overview of Notifications and Automations in Rentibly. We'll look at the alerts your team gets, build a message rule for your guests, check the log, the templates behind every message — then automations that do the routine work, and your response-time targets. Here's everything we'll cover. Every chapter's start time is right here, and in your player — so if you're after something specific, jump straight to it. Let's dive in. Every alert and message Rentibly sends is set up here, in Notifications.

The overview shows how many rules you have, what went out, what failed — and which rules fire the most.

Hub is your team's alerts — a new inquiry, an inquiry assigned to you, one sitting idle for a day. Each one goes in the app, as a push to your phone, or by email: tap a chip to turn it on or off, choose who receives it, or switch the alert off altogether.

Rules are the messages you design yourself — to guests, owners, vendors or your team. These guest emails are all paused on this workspace. Let's build one. A name, and the module — Bookings. It can fire when something happens, or on a date: one day before check-in, at nine in the morning.

Next: filters, if it's only for some bookings — say, one channel or one building. Then who gets it: the guest, the owner, a role, a teammate, any email address.

And how it's sent: email, WhatsApp, a push, in the app — or straight into the guest's Airbnb or Booking.com conversation. After that, a preview with real booking details, and when it should go out. I won't save this one.

Log is every notification ever sent — search it by booking or person, filter by channel, and open any one to see exactly what went out. And Devices lists the phones and browsers that get your push alerts.

Templates hold the words. Email templates for every guest message — booking confirmed, payment received, arrival details — each with its subject, its sender, and merge fields that fill in the guest's booking.

WhatsApp templates are the ones Meta approves, so you can message a guest any time — not just within a day of their last message. Each shows its type, its category and whether it's approved — and Add Template builds a new one, with buttons and images, ready to send to Meta.

Automations do the routine work. Each rule watches for something — a booking confirmed, a guest checking out, a property going live, or a schedule — and creates a job or a task. Recent Executions shows every time one fired, and what it did.

A new one: when a guest checks out, create a task — and decide exactly when it's due: so many days or hours before or after the stay, and at what time. The preview tells you, in plain words, when it'll land. Save, and it runs on every booking from then on.

And Inbox settings set your response times. Each priority gets its own targets — how fast a conversation is picked up, answered and resolved — and the clock runs on your business hours.

Thanks so much for watching! If you're already on Rentibly, open Settings, Notifications, and build your first message rule. And if you're not on Rentibly yet, book a demo call, and we'll show you all of this, live.