Duplicates and merging — Rentibly How-to

Hey, and welcome to this Rentibly how-to: duplicates and merging. Let's turn two copies of the same guest into one clean record. Here's what we'll cover — the chapter times are right here, and in your player. Let's get started.

When the same guest ends up in Rentibly twice, it's flagged in Settings, Data Management, Potential Duplicates. Contacts are matched on email, phone and WhatsApp number — here, two Mia Calloways with the same email address.

Each card shows what's attached to them, and when they were created. If they really are two different people, Not a duplicate keeps both, and the pair stops coming back. These are the same guest, so: Review and merge. It opens on the newer contact. Find the other one, then choose which to keep as the primary — the older record.

The preview shows exactly what will happen: what moves across to the primary — nothing yet, they're both brand new — and anything that conflicts: here, the city. We'll keep the primary's, Denver. The other record is archived. Link contacts.

Every merge is kept in the Merge Log: who was kept, who was merged in, who did it — and for thirty days, it can be undone. Undo merge, and both contacts are back, each with their own records.

Thanks so much for watching! If you're already on Rentibly, open Settings, Data Management, Potential Duplicates, and see whether any guests are in there twice. And if you're not on Rentibly yet, book a demo call, and we'll show you all of this, live.